FREQUENTLY ASKED QUESTIONS
Click Request A Quote (in the menu bar above) or simply give us a call! We'll provide a quick estimate, and when more information is needed we offer both in-home or virtual options.
Yes, we are licensed and insured!
Your movers will wrap all furniture items in moving blankets (secured with bands or shrink wrap) before they are loaded on the truck. We carefully load and stack your items on the truck to maximize space, and keep everything secure using ratchet straps. Heavy items go on the bottom, lighter on top, with proper padding to prevent shifting or damage during transit. Items will remain wrapped and protected until placed where they belong inside your new home. Additionally, we provide floor and door protection at the primary entrance of your home for further protection of your property.
If your dresser is small or light weight (typically 200 lbs or under) you can leave clothes in the dresser drawers. We just ask that you remove breakable and valuable items. If your dresser has thin/weak legs or a marble/granite top we request that you empty the drawers.
To keep your moving costs down, try to be as prepared as possible when we arrive. Use uniform-sized boxes, tape them securely, and label everything clearly so our team can grab and go. We are happy to disassemble furniture for you, but it does take time. If you're able, disassemble larger furniture like beds and desks in advance.
Another helpful tip is to move as much as you can into a front room or the garage. It’s faster for the movers to load and unload everything to/from one spot. While we’re happy to carry your stuff to each individual room, it’s quicker (and therefore less expensive) to have it all in one space so you can sort through it later at your own pace.
Little things like this make the move go faster and keep your labor costs down! Ultimately, anything you can do ahead of time to speed up the process will help reduce your overall move costs.
Yes. It's crucial to remember that certain items are hazardous or prohibited from transportation for safety reasons. Avoid packing the following items...
Hazardous Materials:
- Paints, varnishes, and paint thinners - Aerosol cans
- Motor oil and gasoline
- Propane tanks and other compressed gas cylinders
- Pesticides and fertilizers
- Cleaning solvents and chemicals
- Batteries (especially car batteries)
- Pool chemicals
- Ammunition
- Liquid bleach - Matches
- Fireworks
- Charcoal
Perishable Foods:
- Produce
- Frozen/refrigerated foods - Open food containers
- Plants
*For local moves that do not require overnight storage, perishable items that are properly packed may be transported by your movers (always best to ask in advance).
It's not imperative, but it is usually helpful (and sometimes necessary) on larger moves to have someone available. It's not that we require supervision, but it's common for movers to occasionally need direction about where to place furniture and other belongings. We want to work quickly so that you save money, so it's helpful to have somebody nearby, especially during the unloading process.
Absolutely! We handle complex moves all the time. We just ask that you provide this information up front so that you receive a proper estimate and your belongings are loaded in the correct order on moving day.
We certainly do. If weather conditions are poor we will go the extra mile to make sure your belongings are covered and your home's floors remain clean and dry. If weather conditions become too severe for us to travel to/from the job, or too intense for us to safely load/unload your belongings, we will make arrangements to complete the job as soon as possible.
On larger moves the crew may take a 30-minute lunch break, which you won’t be charged for. While it's not expected, providing lunch for your movers is always greatly appreciated and can help shorten the day since they won’t need to leave to grab food.
No. However, we're happy to help you move your belongings into or out of a storage facility of your choosing.
For long-distance moves within the state of Tennessee (100+ miles away) our team manages everything from start to finish with the same level of care as our local moving service. However, if you’re moving out of state, we partner with carefully vetted companies to manage the interstate logistics while maintaining our commitment to quality and care. Whether your next destination is a few hours away or across the country, give us a call to explore your options and get a personalized quote.
additional resources
This section is designed to give you practical tools and information you can actually use as you prepare for your move. Whether you're looking for packing advice, a checklist to help you stay on track, or guidance on what to expect on moving day, you'll find it here. These resources reflect the questions we hear most often from our customers, and we’ll keep adding to the list over time. If there's something you need that you don’t see here, feel free to get in touch!
